Contractor pilot terms
For contractors who join the Ella-Reno pilot. Customers do not pay Ella-Reno.
These are the binding pilot terms (version PT-v1.0, 25/10/2026), written in plain language. They apply once you accept them in writing. If the English and Greek versions differ, the English version prevails. Every fee level is a pilot term; any change follows item 13. Every fee is quoted excluding VAT and VAT at 19% is added ("+ VAT").
Where these terms refer to Section 4, they mean the conflict-of-interest declaration shown during sign-up.
Plan choice
• Start: €0 per month; fee 5.07% + VAT on the accepted contract value excluding VAT (minimum €350 + VAT, maximum €7,500 + VAT per job). • Pro: €49 + VAT per month on a 12-month term; fee 2.54% + VAT on the same base (minimum €350 + VAT, maximum €3,750 + VAT per job). In the pilot, Pro buys only the lower rate; the contractor workspace is planned and not available. Pro costs less than Start only if you win more than about €23,200 of work over 12 months in jobs above about €13,800 each; on smaller jobs the saving is smaller, and below about €6,900 there is none. • Founding partner (first 10 contractors, optional): €49 + VAT per month on Start terms; billing starts only after Ella-Reno has sent you at least 3 qualified job briefs in your categories and area, and you can cancel at any time with effect from the next month. While you are a member, the Start fee levels do not rise for you; any other change follows pilot terms item 13 (at least 15 days' notice). It adds a founding-partner badge and a quarterly performance report. It never affects which proposals are presented: every presentation decision is logged with a reason code, and you can see the decisions on your own proposals. VAT at 19% is added to every fee (operator VAT no. CY60376424F); if you are not VAT-registered it is a cost to you. For contractors not registered for VAT, and for packages where the customer accounts for VAT under s.11B of the VAT Law, the accepted value is the full contract price. Your plan never affects which proposals are presented.
1. Period and scope.
Pilot period 26/11/2026 – 12/01/2027. All of Cyprus; finishing and renovation plus structural/construction work packages, including B2B packages; requests and packages under €5,000 are out of scope. Pilot contractors must be established in Cyprus.
2. Fees.
Joining, receiving briefs and submitting proposals cost nothing. A fee on your plan (5.0) is due only when a customer selects your proposal and you accept the award. The rate in force at unlock applies to the whole job. If you cancel Pro within 12 months of a Pro-rate unlock, the Start–Pro difference on those jobs falls due at each job's next instalment; there is no other charge.
3. Instalments.
(T1) Unlock deposit: the lower of €130 + VAT or 50% of the fee (+ VAT); for example €130 + €24.70 VAT (19%) = €154.70. It is paid when you accept the award within 2 working days and credited in full against the fee; if unpaid in time the award lapses. (T2) Balance at the start of work, or 14 days after contract signing if earlier, and at the latest 45 days after unlock unless the customer confirms a delay in writing; fees above €2,000 (excluding VAT) are split 50/50 between start and the first stage after 50% progress. (T3) For work that needs no Contractors Council registration: the same % on variations approved by the customer in the Ella-Reno variation log, as the price of the variation-log and final-account service. For licence-requiring or structural work there is no variation fee in the pilot. Variations under this item are billed each time €1,000 of net approved variations has built up, or at final account; omissions reduce the fee, never below the floor; remedial work is excluded; you may contest an item within 14 days. (T4) True-up at the final account (or 60 days after practical completion if no dispute is open); overpayment refunded within 14 days. Floor and cap apply to base plus variations. Every charge is documented by a VAT invoice, and every refund or credit by a VAT credit note, issued by VERTEKS S.A. Construction Ltd.
4. Deposit refund.
T1 is refundable if (a) the customer withdraws before contract signing, in writing, for a reason not caused by you; (b) the customer switches to another presented proposal within the pre-contract window of 72 hours; (c) the request proves invalid (wrong scope, unreachable customer, duplicate); (d) the Contractors Council check fails because the register is wrong. The refund is a credit by default; cash only after 60 days once customer calls at +30 and +60 days confirm no contract outside Ella-Reno. The refund is void, and the introduction fee is due, if you and that customer contract within 12 months of unlock. Each refund or credit is documented by a VAT credit note issued when the refund case is confirmed.
5. Introduction fee.
If, within 12 months of the introduction, you contract outside Ella-Reno with a customer introduced by Ella-Reno, for the works in that customer's brief or other works at the same property, a fee equal to what your plan would have charged on that contract (+ VAT) is due. The introduction date is the earlier of the first site visit we arrange for you and the release of the customer's contact details. This does not stop you working for anyone; it is the price of the introduction. No multiple of the fee is charged. You sign this before the first site visit.
6. Payments and money.
Fees are collected by a licensed payment provider (Stripe): T1 at unlock; T2–T4 under a signed fee agreement with a saved card or SEPA mandate. Ella-Reno collects only its own fee and never holds, nets or passes on customer money; the customer pays you directly. The Stripe account and its payout account belong to VERTEKS S.A. Construction Ltd, which issues a VAT invoice for every fee charged.
7. Accepted value.
You upload the signed contract within 7 days of signing (price schedules may be redacted, the total and scope may not); the customer confirms the value in writing at T2; Ella-Reno may audit the contract and final account of that job once, up to 12 months after final account.
8. Contact unlock.
Customer identity and contact details are released only after the customer selects you, you accept the award and T1 is paid. Before that, all contact runs through Ella-Reno; no direct contact with the customer unless the customer consented.
9. Responsibility and licences.
You alone are responsible for your licences and Contractors Council registration, insurance, workers and workmanship. For licence-requiring work you warrant that your registration number, category, class and status are correct, and you indemnify Ella-Reno if they are not. Ella-Reno is not a party to any agreement between you and a customer, does not guarantee award and does not guarantee any contractor. The registration check is a platform rule, not a guarantee.
10. Proposals.
You price only from the approved brief and your site visit; you submit through the proposal workbook; each submitted revision is final until you submit a new one; a validity date is required.
11. Confidentiality.
Customer data is used only to prepare and perform your proposal; deleted within 30 days after we tell you the outcome, unless the customer selected you. If you are selected, you keep the data only as long as you need it for the contract and your legal obligations. You become an independent controller of the customer data you receive.
12. Notification and curation (P2B).
Every eligible contractor is notified; there is no paid ranking. The Ella-Reno team chooses which proposals are presented using these main parameters: fit to the brief; completeness (scope, exclusions, programme); price; availability and dates; Contractors Council registration, category and class where the work needs it; your record on Ella-Reno. Affiliation with VERTEKS and your plan are not parameters. Fit to the brief and completeness come first, because a proposal that leaves out scope cannot be compared fairly. Where the work needs it, Council registration, category and class is a pass/fail condition. Among complete proposals that fit, price and availability carry the most weight, then your record on Ella-Reno. We may present more than one proposal so that the customer can see real choices.
13. Changes and suspension.
We may change these terms, including fees and plans, only by email notice at least 15 days before the change takes effect (longer if you need time to adapt). A change never applies to a job already unlocked. You may end your participation before the change takes effect; if you do, the Start–Pro difference in item 2 is not charged. We may suspend or restrict your participation for expired credentials, false information, collusion, unpaid fees or repeated no-shows. When the suspension takes effect we email you the specific facts and which of these grounds applies. Before ending your participation altogether we give you 30 days' email notice with reasons, unless the law requires otherwise or you have repeatedly broken these terms. You can reply to explain or complain at info@ella-reno.com; we answer in writing within 10 working days. You can leave the pilot at any time by email; fees on jobs already unlocked remain due.
14. Governing law and operator.
Governing law Cyprus. Operator: VERTEKS S.A. CONSTRUCTION LTD (interim operator of the Ella-Reno pilot, VAT no. CY60376424F), which may submit proposals as an ordinary contractor, labelled "affiliated", on the same fees (for its own awards as an internal transfer, see Section 4), with no privileges and, as a contractor, no access to other contractors' proposals or prices. Al Shatnawe Construction Ltd may also submit proposals as an ordinary contractor, without that label. The person who chooses which proposals are presented (the Ella-Reno owner) also prepares and prices proposals for VERTEKS S.A. Construction Ltd (not for Al Shatnawe Construction Ltd, a separate company with no link to VERTEKS or to the owner), which is a conflict of interest: VERTEKS proposals are therefore labelled "affiliated", a VERTEKS proposal must be submitted and frozen before the owner opens any other proposal on the same request and VERTEKS cannot change it afterwards, and you can ask us at any time why a proposal was or was not presented. VERTEKS prices only from the same approved brief and photos that every contractor receives; any extra information that matters for pricing is added to the brief for all contractors.
15. Feedback.
At the end we will ask, without obligation, for your view of the fees and plans. Your answers never affect your fees or how your proposals are handled.
16. Differentiated treatment (P2B Art 7).
VERTEKS S.A. Construction Ltd is both the operator and a contractor. Its proposals go through the same notification, brief, deadline, fee and curation rules as yours, and are labelled "affiliated" to the customer. As a contractor it gets no earlier notice, no fee waiver and no access to other contractors' proposals, prices or customer details. The person who curates (the Ella-Reno owner) also prepares and prices VERTEKS proposals, so each VERTEKS proposal must be submitted and frozen before the owner opens any other proposal on the same request, and VERTEKS cannot change it afterwards (see Section 4).
17. Data (P2B Art 9).
We (VERTEKS as operator) can see everything you give us: profile, credentials, proposals and prices, accepted contract value, variation log and messages. We use it to run this service, to check fees and, in aggregate only, to improve the service. Other contractors never see your proposal or prices. You can access your own submitted data on request. We do not give your data to third parties except our payment provider (Stripe), the Tax Department (DAC7 reporting) and others where the law requires. After you leave, we keep your data only for the periods in the privacy notice (P-v1.1, section 2).
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